Majorly Pissed at HP

OK, our NB had a cracked hinge on the bezel. It's been almost 2 years since we bought it. I called HP to see if they could do anything. They offered to fix it free! I was really happy. Sent it on Tuesday, got it back on Thursday! FEDEX Baby!!! I read the report of what they did. They gave me a new cover...then I see them checking that they "re-imaged hard drive" WTF for??? I listed that I have no passwords on it, so all they had to do was turn it on to see if the connectors all work.

So, in their bright mind, they re-imaged my hard drive and I'm locked out of my Profile, so, all my applications have been affected. They are all there, but now, when I launch them, they're asking for all the serial numbers and such. I have them...somewhere in the house, but what a major inconvenience! How stupid is this? They added all these special offers and all my shortcuts are gone, my Favorites are gone! It's like I'm locked out of my home. They "gave" me IE6, when I had IE7! Can't access my iTunes, etc...So, that's one reason, I've not been on too much. Lost my AnD links. HP SUCKS for doing this. Can anyone tell me why they had to do this. Now, I'll need to hunt down my old documents and such...and spend hours to bring it back to where it was. I see my old Profile, but cannot use it!!! :(

DAMN!!!!